Associate Product Manager

About Masai

Masai School is a rapidly expanding EdTech platform dedicated to career building through industry-aligned learning programs. Their scalable products positively impact thousands of learners and organizations throughout India.

Role Overview

The Associate Product Operations role focuses on streamlining product-related operations, supporting cross-functional collaborations, and ensuring smooth product launches alongside ongoing enhancements.

Key Responsibilities

• Manage daily operations of the Product team to guarantee effective execution of product initiatives.
• Collaborate with Product Managers, Engineering, Design, Business, and Operations teams to oversee feature development and releases.
• Maintain comprehensive product documentation including SOPs, release notes, and workflow processes.
• Track product issues, bugs, and enhancement requests to ensure timely resolution in coordination with stakeholders.
• Monitor product performance metrics and generate reports to aid in informed decision-making.
• Assist with user acceptance testing (UAT) to verify new features prior to release.
• Collect customer feedback from both internal and external sources to prioritize operational improvements.
• Handle product backlogs, tickets, and workflows utilizing tools like Jira or similar.
• Communicate product updates, releases, and operational changes promptly across teams.
• Spot process inefficiencies and propose automation or other operational improvements to boost productivity.
• Support training and onboarding of internal teams regarding new product features and processes.

Candidate Requirements

• 1 to 3 years of relevant experience in Product Operations, Product Management, Business Operations, Project Coordination, or related roles.
• Previous involvement in startups or fast-moving environments is advantageous.
• Strong organizational and project coordination capabilities.
• Excellent communication skills and effective stakeholder management.
• Analytical mindset with keen problem-solving abilities and attention to detail.
• Capability to juggle multiple priorities effectively.
• Proficiency with tools such as Jira, Notion, Google Sheets/Excel, Confluence, or equivalents.
• Fundamental knowledge of SaaS products and the software development lifecycle.
• Familiarity with Agile or Scrum methodologies is preferable.

Preferred Qualifications

• Experience within EdTech, SaaS, or technology-centered companies.
• Comfort working alongside product, engineering, and business units.
• Strong ownership attitude emphasizing execution excellence.
• Experience supporting product launches, release processes, or product support functions.
• Basic understanding of SQL, Google Analytics, Mixpanel, or other analytics platforms is a bonus.

Why Work at Masai?

• Engage with products that benefit thousands of learners across India.
• Close collaboration with Product, Engineering, and Leadership teams.
• Fast-paced startup culture offering high ownership and opportunities to learn.
• Exposure to comprehensive product operations and delivery processes.
• Significant potential for career advancement within a swiftly growing EdTech company.