Chat Support Specialist

Role overview

We are hiring a seasoned Chat Support Specialist for a software company on a full-time basis. The role focuses on helping customers through live chat and email, handling product-related questions, resolving common issues, and making sure users have a smooth and positive experience with the product.

What you'll do

• Handle customer queries through live chat and email.
• Investigate and resolve straightforward software problems.
• Pass technical issues to the relevant team when required.
• Keep customer satisfaction levels high.
• Record user feedback and recurring support concerns.
• Coordinate closely with the support and operations teams.

What we're looking for

• Prior experience providing chat and email support for a software or SaaS business.
• Strong command of written English.
• Solid communication and problem-solving abilities.
• Comfort working on your own with minimal supervision.
• A dependable internet connection and suitable computer setup.
• Experience with help desk tools such as Intercom, Zendesk, Gorgias, Freshdesk, or similar platforms is an added advantage.

Position details

• This is a full-time remote opportunity.
• The company is seeking someone for a long-term arrangement.
• Compensation will be competitive and aligned with experience.

Application requirements

Applicants should share a resume, a short self-introduction, and details of prior support experience.