Customer Delivery Driver - Cleethorpes Extra

Role Overview

As a Customer Delivery Driver based in Cleethorpes, you will play a pivotal part in delivering grocery orders directly to customers' homes. This role extends beyond driving and involves providing excellent customer service with a friendly attitude. You will experience varied daily tasks in a hands-on environment and have the autonomy of working independently while also having support from store managers and teammates.

Working Hours and Availability

The role requires availability within specific time windows during the week. Scheduled shifts will be assigned with a minimum guaranteed 16 hours per week, though part-time working down to 12 hours weekly may be available. The expected availability periods are:

• Thursday: 7:00 AM to 9:00 PM
• Friday: 5:00 PM to 11:00 PM
• Saturday: 3:00 PM to 11:00 PM

You will receive three weeks' notice of your shift schedule, and there is flexibility to accommodate availability that overlaps most of these times.

Key Responsibilities

• Maintain cleanliness and organization of delivery vans and trays.
• Ensure the delivery yard is tidy and free of litter during and after shifts.
• Participate in washing and managing delivery trays.
• Load delivery vans appropriately, ensuring vehicle roadworthiness.
• Communicate with customers about order modifications, substitutions, and resolve complaints, including offering refunds when necessary.
• Handle deliveries carefully as if they were personal belongings.
• Clarify substitution charges or lack thereof to customers.
• Deliver within the customer's allotted time slot.
• Notify customers ahead of arrival if earlier than scheduled.
• Inform the store if delayed by more than 30 minutes.

Candidate Attributes and Requirements

• Develop positive relationships with colleagues to foster teamwork and provide superior customer experiences.
• Be approachable and courteous with customers and teammates, expressing gratitude.
• Adapt quickly to shifting customer demands and operational changes.
• Bring energy and commitment to delivering excellent service while balancing work and personal life.
• Contribute ideas for store improvements to management.
• Hold a valid UK/EU/EEA full driving license (manual or automatic) for at least 12 months with no more than 3 penalty points.
• Abide by UK domestic driving regulations.

Compensation and Benefits

• Starting pay at £14.18 per hour for locations outside the M25; £15.45 within the M25. Additional location-based bonuses may apply.
• Holiday entitlement starting at 20 days plus one personal day, increasing to 22 days after 12 months, plus bank holidays.
• Opportunity to request flexible working arrangements from the start of employment.
• Discounts of 10% generally and 15% during pay day weekends, potentially saving up to £2,000 annually, including an additional card for family members outside the home.
• Access to wellbeing resources supporting mental, physical, and overall health.
• Life insurance of five times the annual pay and a pension plan with employer matching contributions up to 7.5%.
• Various benefits such as discount programs and cycle-to-work schemes.
• Provision of uniform and supportive policies for various life circumstances.
• Inclusive colleague networks fostering a diverse and welcoming workplace.

Additional Information

The company is committed to diversity, equity, and inclusion, fostering an environment where all employees can be themselves. The recruitment process is accessible, supporting candidates with disabilities. Candidates must meet the age requirements (generally over school leaving age) and be at least 18 years old for late or early shifts or roles involving driving or warehouse tasks. Some positions may close applications early if applicant volume is high. Feedback is provided only to interviewed candidates.