Customer Service Representative

About the company

Ace Hardware Corporation is a major name in the retail hardware sector, known for helping independent hardware retailers serve their local communities with dependable products and strong service. Built on a long-standing commitment to helpfulness, integrity, and community involvement, the company supports thousands of retail locations through an extensive U.S. distribution network. Its culture is guided by values such as Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork, with an emphasis on growth, innovation, and customer satisfaction.

About the role

This Customer Service Representative role is based at the Fredericksburg, PA distribution center and focuses on supporting retail partners while keeping daily operations running smoothly. The person in this position will be the main contact for store owners and internal teams, assisting with order handling, answering questions, and resolving issues. It is a strong fit for someone looking for a stable long-term opportunity in a fast-moving environment that values collaboration and professional development. The schedule is Monday to Friday, 7:00 am to 3:30 pm.

What you'll do

• Act as the first contact for retail store owners for questions about orders, deliveries, and product details.
• Enter and process customer orders accurately while helping ensure timely shipment and delivery coordination.
• Offer product guidance and work through customer concerns in a professional and timely manner.
• Coordinate with warehouse and logistics teams to support inventory accuracy and dispatch planning.
• Keep clear records of customer conversations and transactions in company systems.
• Look for ways to improve internal processes and strengthen the customer experience.
• Take part in cross-training to build knowledge across multiple warehouse functions.
• Carry out daily work in line with the company’s values of Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork.
• Help maintain a safe, efficient, and organized workplace by following safety rules and company policies.

Qualifications

Applicants should have a high school diploma or an equivalent credential. Previous experience in customer service or a similar role is preferred, though warehouse or distribution experience is only a plus and not required. The role calls for strong communication skills, close attention to detail, the ability to manage several tasks at once, comfort with basic computer tools, and familiarity with order management systems. A positive outlook, team-oriented attitude, good attendance, and the ability to work effectively in a busy environment are important.

Benefits

Employees receive a comprehensive benefits package that includes weekly pay, paid time off for vacation, sick leave, and holidays as allowed by applicable laws and hire-date rules, plus medical, dental, vision, disability, and life insurance coverage for employees and dependents. The company also offers a 401(k) plan with fully vested matching contributions, quarterly contributions, and discretionary annual contributions, with company contributions averaging 10% of eligible compensation over the last five years.

Additional perks include the Dock to Driver Program, which pays for CDL licensing and training, tuition reimbursement, employee recognition programs, merchandise discounts on leading brands, an Employee Assistance Program with mental health and legal support, and adoption cost reimbursement. Growth opportunities are available at distribution centers and corporate headquarters, subject to applicable plans and policies.

Equal opportunity

Ace Hardware Corporation is committed to an inclusive workplace and provides equal employment opportunity. Employment decisions are made without regard to race, religion, color, sex, including sexual harassment, gender identity, national origin, age, marital status, disability, military or veteran status, sexual orientation, or any other protected status covered by federal or state law.