- Experience
- Any
- Salary
- USD 20 – USD 20 / hour
- Openings
- 1
- Posted
- 1 day ago
Job description
Role Overview
Scanifly is hiring a Customer Success Support professional to help keep client operations running smoothly in a fast-paced, mission-driven environment. The role supports the company’s clean-energy platform, which combines reality capture, 3D modeling, cloud computing, and AI to help contractors improve the accuracy, speed, and safety of home electrification projects.
Work Schedule and Location
- Candidates must be based in either the MST or PST time zone.
- The shift runs from 2:00 pm to 6:00 pm PST, Monday through Friday.
- This is a fully remote position.
What You’ll Do
- Handle daily customer support through chat and email for the software platform.
- Review the design queue each day and help maintain an efficient workflow.
- Investigate and resolve issues while staying in close communication with clients and internal teammates.
- Contribute to ongoing customer success support activities.
What We’re Looking For
- A candidate with familiarity in solar design and installation is preferred; roofing and construction experience may also be relevant.
- Strong client communication skills are essential.
- A self-motivated person who takes initiative and can work independently.
- Someone who can stay steady under pressure, take ownership of outcomes, and bring a positive mindset.
- An individual who enjoys solving problems and improving processes.
Team and Culture
- Work alongside a collaborative team with a strong cross-functional mindset.
- Join a people-first culture that values empathy, respect, and kindness.
- Be part of a company focused on innovation and meaningful impact in the clean energy transition.
Compensation and Benefits
- Compensation is $20 per hour.
- Pay is issued semi-monthly.
- The company offers a 100% remote work setup.
Equal Opportunity Statement
Scanifly is an equal opportunity employer and is committed to maintaining an inclusive workplace free from discrimination and harassment. Employment decisions are made without regard to race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status.