Customer Success Support

Role overview

This opportunity is shared on behalf of a partner employer, which will handle the application review and all next steps. The hiring company is seeking a Customer Success Support professional in the United States to help deliver a smooth experience across a technical software platform serving the clean energy sector.

The role combines customer support with product operations. You will be a central contact for users, helping resolve issues efficiently while keeping communication clear, timely, and professional. You will also work with internal teams to keep workflows running well, strengthen operational processes, and assist with ongoing design-related tasks. The position is collaborative and fast-paced, and it calls for strong problem-solving, customer empathy, accountability, and a mindset focused on continual improvement. This is a good fit for someone who enjoys structured work and contributing to sustainability-oriented products.

Key accountabilities

• Handle daily customer questions through chat and email, responding promptly and professionally.
• Review the design queue each day to keep workflow moving efficiently and ensure work is processed correctly.
• Investigate customer concerns and partner with internal teams to solve technical or operational problems.
• Keep clients informed throughout the support process with clear, steady communication.
• Work alongside teammates to refine support processes, improve documentation, and enhance the customer experience.
• Contribute to Customer Success efforts that raise user satisfaction and improve platform usability.

Required profile

• You should be located in MST or PST and available to work from 2:00 pm to 6:00 pm PST, Monday through Friday.
• Background in solar design, installation, roofing, or construction is strongly preferred.
• Experience in customer support, customer success, or another client-facing role in a technical environment is needed.
• Strong written and spoken communication skills are important, along with the ability to explain issues calmly and clearly.
• You must be able to juggle multiple requests at once in a busy setting.
• A proactive, resilient, and accountable approach to solving problems is essential.
• Comfort working independently in a remote, distributed team is required.

Benefits and conditions

• Compensation is $20 per hour, paid twice a month.
• The role is fully remote.
• You will gain experience in the clean energy and solar technology space.
• The team culture is collaborative, supportive, and people-focused.
• You will work with modern software tools used in real energy project workflows.
• The schedule is stable and part-time, aligned with PST hours.

Additional information

The hiring process is coordinated by the partner company, which manages applications and next steps. A shortlist is created using an AI-assisted matching process that compares candidates against the role requirements before being shared with the employer. Final screening, interviews, assessments, and hiring decisions are handled by the employer’s internal team.

Privacy and data processing

By applying, you agree that your information may be processed to evaluate your fit for the role and shared with the employer as part of the recruitment process. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws, including GDPR. You may request access to, correction of, deletion of, or objection to the processing of your personal data at any time.

Automated tools may be used to support parts of recruitment, such as resume review, response analysis, or checks for inconsistencies in submitted materials. These tools assist the hiring team but do not replace human judgment, and final decisions are made by people. For more details about data handling, you may contact the hiring team.