Customer Support Specialist

About the Opportunity

This role sits within the retail sports equipment space and is intended for experienced customer support professionals looking for a position that matches their values. The organization emphasizes a customer-first culture and offers a fully remote work setup with a flexible schedule.

Resonance CX Partners is not a staffing agency and does not employ candidates for this role. Instead, it helps surface and validate opportunities directly with customer-focused employers. The hiring company is responsible for the position itself, while the role is presented through Resonance CX Partners as a connector.

Why This Role May Be a Good Fit

• Pay can reach up to $25.00 per hour.
• Medical, dental, and vision coverage are included.
• A 401(k) plan with matching contributions is offered.
• The job is fully remote and comes with a flexible schedule.
• You would join a fast-moving, expanding team.
• Employee product discounts are available.

Key Responsibilities

• Handle customer questions quickly and professionally over phone, email, and live chat.
• Work through product and service issues by understanding the concern and choosing the most effective resolution.
• Accurately manage orders, returns, exchanges, and warranty requests.
• Stay current on products, promotions, and company policies so customer guidance is accurate.
• Record every interaction in the CRM and escalate complex matters when needed.

Required Qualifications

• At least 2 years of experience in customer service or support.
• Exposure to multi-line phone systems, ticketing tools, email platforms, live chat, and computer-based work is beneficial.
• Strong spoken, written, and phone communication skills, plus active listening ability.
• A high level of honesty and commitment to customer satisfaction.
• A calm, pleasant, patient, and approachable manner.

Preferred Background

• Interest in hockey or sporting goods is a plus, though not mandatory.

Additional Information

The employer operates in the retail sports equipment industry.

The hiring partner highlights privacy, fair treatment, and equal-opportunity employment as core principles. Candidates are encouraged to report any employer that does not follow these standards.

This position is not being filled by an employer of record through Resonance CX Partners. The company's role is limited to connecting qualified candidates with the employer.