Executive - Customer Care Non-Voice Back-End / Non Voice Transaction Processing Complex
Noida, Uttar Pradesh, India · Full Time
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- Experience
- Up to 2 yrs
- Salary
- —
- Openings
- 1
- Posted
- 2 hours ago
- Work mode
- In office
- Education
- Graduate
- Eligibility
- Open to graduates with relevant customer service experience in the insurance domain and proficiency in written communication.
- Resume
- Required to apply
Where you'll work
Job description
Role Overview
This position involves managing and executing manual and online updates to personal customer information, including address changes, interested party modifications, billing adjustments, and policy reissuance within the insurance sector.
Responsibilities
- Process modifications to customer data such as address updates, billing details, and policy reissues efficiently and accurately.
- Execute both manual and digital transaction processing tasks as part of the customer service workflow.
Candidate Requirements
- Applicants must be graduates, with experience of up to 24 months in customer service roles within BPO or non-BPO environments linked to insurance.
- Preference given to candidates possessing prior experience in providing support through email correspondence.
- Excellent email composition and communication skills are essential.
- Candidates should meet the CEFR criteria between B2 and B8 levels.
Skills
Work styles they’re looking for
Attention to Detail
Communication Skills
Email Communication