Executive - Customer Care Non-Voice Back-End / Non Voice Transaction Processing Complex

Role Overview

This position involves managing and executing manual and online updates to personal customer information, including address changes, interested party modifications, billing adjustments, and policy reissuance within the insurance sector.

Responsibilities

• Process modifications to customer data such as address updates, billing details, and policy reissues efficiently and accurately.
• Execute both manual and digital transaction processing tasks as part of the customer service workflow.

Candidate Requirements

• Applicants must be graduates, with experience of up to 24 months in customer service roles within BPO or non-BPO environments linked to insurance.
• Preference given to candidates possessing prior experience in providing support through email correspondence.
• Excellent email composition and communication skills are essential.
• Candidates should meet the CEFR criteria between B2 and B8 levels.