International Voice Process Executive - L1

About the Role

Sutherland is seeking experienced candidates for an immediate-opening International Voice Process customer support role in Chennai. This position is suited to applicants with a background in complete voice support, strong English communication, and a customer-first mindset. Only candidates who can join by June 10th are being considered.

About the Company

Sutherland operates globally in business and digital transformation, helping organizations improve customer experiences across the full engagement journey. With more than 35 years in the industry, the company combines domain knowledge, optimization capability, and a mix of proprietary and partner platforms to support growth, efficiency, and productivity. Its work spans cognitive AI, intelligent automation, advanced analytics, and digital services across sectors such as healthcare, insurance, banking and financial services, communications, media and entertainment, technology, travel and logistics, and retail.

The organization is built on agile thinking, strong integrity, and precise execution. It has a large global workforce and a portfolio of inventions and patents in critical technologies in the US and UK.

Key Responsibilities

• Answer international inbound calls and support customers professionally.
• Assist with technical issues and help resolve customer concerns.
• Provide a consistent, high-quality service experience.
• Record customer conversations and case details accurately.

Eligibility Criteria

• Applicants should have 6 months to 3 years of experience in complete voice support.
• Experience from other domains will not be counted toward this requirement.
• Strong spoken and written English skills are essential.
• Candidates should communicate clearly and demonstrate good problem-solving ability.
• A customer-oriented approach and willingness to learn are important.
• Freshers are not eligible for this role.
• Any graduate can apply.

Work Schedule and Conditions

• This is a work-from-office position.
• The schedule follows a 5-day work week with rotational shifts and rotational weekly offs.
• Night shifts will be the primary shift pattern.
• Two-way cab service is available up to a 25 km radius, subject to shift timing.

Compensation

The annual CTC offered for this role is between 3.00 LPA and 3.7 LPA, depending on the candidate’s experience and previous compensation.

Work Location

Sutherland A1 Block, Ground Floor, Gateway Office Parks, Perungalathur, Chennai. Landmark: opposite Perungalathur Railway Station.

Selection Process

• HR interview
• SD panel interview
• Voice assessment

Important Note

Sutherland does not request any payment or favor in return for employment. Candidates should report suspicious approaches to the listed helpdesk email.