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IT Support Analyst
Sociedad Latinoamericana para la Investigación de los Recursos Naturales
Remote · Part Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 1 hour ago
Job description
Role overview
This is a part-time, fully remote opportunity for an IT Support Analyst. The position focuses on helping users with day-to-day technical issues, keeping systems running smoothly, and making sure support requests are handled efficiently.
What you will do
- Provide technical assistance to end users across a range of IT issues.
- Investigate and fix hardware and software problems.
- Help configure and set up desktop computers and related devices.
- Handle help desk queries and work toward timely issue resolution.
- Support overall system stability and contribute to a smooth user experience.
Required qualifications
- Hands-on knowledge of technical support and help desk processes.
- Practical experience diagnosing and resolving hardware and software faults.
- Comfort working with desktop computers and associated technologies.
- Good understanding of information technology systems and standard practices.
- Clear communication skills and a strong problem-solving approach.
- Ability to work independently while collaborating effectively in a remote team.
- A degree or certification in IT or a related discipline is an added advantage.