Key Account Manager

About SGS Australia

SGS Australia delivers testing, inspection and certification services to a wide range of industries nationwide. The business draws on more than 140 years of global experience and operates an extensive Australian footprint that includes over 50 offices and laboratories and more than 1,600 employees. Its services are supported by NATA and ISO 9001 accreditation, helping ensure compliance with Australian and international standards.

Role overview

In this role, you will serve as the main link between clients and internal laboratory teams, making sure samples, service requests and communications move efficiently from intake through to completion. The position also supports client engagement and commercial growth across the Newcastle and Hunter region, with a focus on environmental testing and related services.

What you will do

• Act as the primary contact for important environmental clients in the Newcastle and Hunter area.
• Manage the flow of samples, including receipt, registration, labelling, storage, dispatch and logistics.
• Keep customers informed about sample progress, expected turnaround times and any issues that may affect delivery.
• Work with laboratory, operations and management teams to track service performance and address client requirements.
• Identify business opportunities, attend client discussions and support account growth initiatives.
• Prepare, scope and follow up on quotations and tenders aligned to business goals.
• Develop and maintain productive long-term relationships with current and prospective customers.
• Monitor client activity, revenue patterns and opportunities to expand service uptake through upselling or cross-selling.
• Share market observations, client feedback and industry trends to inform planning.
• Assist with fieldwork such as site visits, sample collection and marine sampling when needed.
• Support basic laboratory testing and related tasks as required.
• Maintain complete records and ensure work is carried out according to quality, safety and compliance standards.

About you

• You hold a scientific diploma or degree, or bring equivalent relevant experience.
• You have experience in environmental laboratory services and/or client-facing service roles.
• Background in business development, quotation preparation or account management is highly desirable.
• You have a current driver’s licence and can travel locally.
• Experience in a high-throughput laboratory setting is preferred.
• You are comfortable using common computer applications such as Word, Excel and Outlook.
• Experience with LIMS platforms is preferred.

Why this role stands out

• Work with a global leader in testing, inspection and certification.
• Join a supportive team that places strong emphasis on safety, quality and customer service.
• Benefit from ongoing learning and professional development.
• Gain access to career pathways across Australia and internationally.

Additional information

SGS offers a range of workplace benefits, including flexible working arrangements, sustainability-focused practices, paid parental leave, paid time for volunteering and blood donation, corporate health and wellbeing offerings, and employee rewards with retail and online discounts plus cashback. Learning and development, as well as career progression opportunities nationally and globally, are also part of the employee experience.

SGS values a diverse workforce and welcomes applications from people of all ages, nationalities, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, LGBTQI+ community members and people living with disability. The organisation also recognises and respects the Traditional Custodians and Elders of the land and the ongoing cultural, spiritual and educational practices of Aboriginal and Torres Strait Islander peoples.