Live Chat Support Agent

Role overview

This is a remote, UK-wide customer support position for a consumer-focused business that receives a large number of live chat requests every day. The role suits someone who can work quickly, keep several conversations moving at once, and write in a clear, friendly, and professional manner.

What the job involves

You will be the first point of contact for inbound chat enquiries, helping customers with account, order, product, and general questions. You’ll also be responsible for keeping accurate notes in the support system and passing complex matters to senior colleagues when needed.

Core duties

• Reply to incoming customer chats quickly and in a professional tone
• Support customers with account, order, product, and general queries, ensuring issues are followed through
• Handle several chat conversations at the same time while keeping service quality high
• Record chat details, actions taken, and outcomes correctly in the support platform
• Escalate difficult, complex, or sensitive cases to the appropriate senior team member
• Spot repeated customer problems and share trends with the team lead
• Deliver a consistent standard of service in every interaction

What the employer is looking for

The ideal candidate has strong written English, a good typing pace, and the ability to stay organised while managing multiple live chats. You should be customer-focused, patient, and comfortable working independently from home with the right setup.

Tools and working setup

• Experience using chat support software and CRM systems is useful
• A stable home internet connection is required
• You should have a quiet workspace suitable for remote work

Nice-to-have experience

• Familiarity with Intercom, Zendesk Chat, Tidio, or similar platforms
• Background in e-commerce or subscription-based customer support

Offer and working arrangement

The role is fully remote and open across the UK. It offers part-time hours, with full-time options also available. New starters receive structured onboarding and clear guidance, and the position provides a chance to build hands-on digital customer support experience.

Additional notes

The hiring team welcomes applications from candidates of all backgrounds and makes decisions based on skills, experience, and suitability for the role. Applications are reviewed as they come in, so earlier submissions are preferred.