Logistics & Operations Assistant

About Valatam

Valatam is a company dedicated to connecting bilingual professionals from Latin America with international clients. We are proud of our team and have been recognized as a Great Place to Work for 2025-2026, reflecting our commitment to fostering a positive work environment.

About The Role

We are seeking a detail-oriented individual who excels in fast-paced, high-volume settings and can independently manage administrative and operational tasks. This is a full-time, 100% remote position supporting various departments within a growing commercial services company, including Operations, Billing, and Customer Communication. The standard working hours for this role are 6:00 AM - 2:00 PM PT (9:00 AM - 6:00 PM EST).

Key Responsibilities

• Execute and monitor administrative tasks across different departments, ensuring timely completion of all requests.
• Maintain precise data entry and update records in CRM and internal systems.
• Professionally and promptly respond to customer and internal inquiries via email and chat.
• Coordinate scheduling, follow-ups, and documentation to ensure smooth operational flow.
• Organize and maintain customer files, notes, and records for easy accessibility.
• Prepare clear, error-free documentation and reports for customer use.
• Identify and escalate potential issues or delays to the relevant personnel.
• Undertake other similar or related duties as assigned.

Requirements

• Fluency in both English (C1/C2 level) and Spanish.
• Possess 2 to 5 years of experience in operations, administrative support, or customer-facing roles.
• Ability to work effectively with minimal supervision and manage multiple priorities concurrently.
• Capacity to make independent decisions and adapt to evolving or partially documented workflows.
• Familiarity with project management tools such as Asana, Notion, or Trello is advantageous.
• Proficiency in Google Workspace and Microsoft Office suites.
• Strong communication and problem-solving capabilities.
• Must have a quiet home office environment with reliable internet connectivity (minimum 10 Mbps download / 2 Mbps upload) and a backup connection.
• A Bachelor's or Associate's degree is preferred.

Benefits

• Monthly compensation ranging from USD $696 to $1,044, based on experience.
• Annual salary increases.
• Eligibility for discretionary client bonuses, with approximately 80% of clients awarding year-end bonuses.
• 11 paid holidays (7 U.S. federal holidays plus 4 paid days off).
• A monthly stipend for medical insurance, available after meeting eligibility requirements.
• Bonuses for birthdays and anniversaries, along with a gym or wellness allowance.
• Access to unlimited online fitness classes, company events, and Christmas celebrations.

Additional Information

During the initial four months of employment, candidates must be based in Ecuador and refrain from any travel to ensure a focused onboarding process. If you have upcoming travel plans within this period, please consider applying after your return.