Logistics & Operations Assistant

About Valatam

Valatam is a team that links bilingual talent across Latin America with international clients. The company highlights its people-first culture and has been recognized as a Great Place to Work for the 2025-2026 period.

About the Role

This position is suited to someone who performs well in busy, high-volume settings and can handle administrative and operational work independently with strong accuracy and attention to detail. It is a fully remote, full-time role supporting a growing business in the commercial services sector across teams such as Operations, Billing, and Customer Communication. Working hours are 6:00 AM - 2:00 PM PT (9:00 AM - 6:00 PM EST).

Responsibilities

• Manage and track administrative work across different departments, making sure requests are completed within the required timeframes.
• Keep CRM and internal databases updated with accurate entries and records.
• Handle customer and internal messages by email and chat in a prompt, professional manner.
• Support scheduling, follow-ups, and document coordination to help daily operations stay on track.
• Maintain customer files, notes, and records in an orderly and easy-to-access format.
• Create customer-facing reports and documents that are clear, polished, and free of errors.
• Spot possible problems or delays early and raise them with the right coordinator.
• Take on other related tasks as needed.

Requirements

• Strong fluency in English at C1/C2 level, along with Spanish.
• Between 2 and 5 years of experience in operations, administrative assistance, or customer-facing positions.
• Ability to work with limited oversight while handling several priorities at once.
• Comfort with making small judgment calls and adapting to workflows that may be incomplete or still changing.
• Experience using Asana, Notion, Trello, or comparable project management tools is an advantage.
• Working knowledge of Google Workspace and Microsoft Office.
• Strong communication and troubleshooting abilities.
• A quiet home office setup, reliable internet with at least 10 Mbps download and 2 Mbps upload, plus a backup connection.
• A Bachelor's or Associate's degree is preferred.

Benefits

• Hourly pay equivalent to USD $696 - $1,044 per month, based on experience.
• Yearly salary increases.
• Discretionary bonuses from clients, with about 80% of clients giving year-end bonuses.
• 7 U.S. federal holidays plus 4 paid PTO days.
• Monthly medical insurance support after eligibility requirements are met.
• Birthday and anniversary bonuses, along with a gym/wellness allowance.
• Unlimited online fitness classes, company events, and Christmas celebrations.

Core Values

The workplace values ACTION (getting things done), CARE (helping others and doing work properly), OUTSTANDING (maintaining the highest standards), DEPENDABLE (owning every commitment), and ENERGY (bringing a positive attitude each day). Candidates are likely to do well if these values align with their own work style.

Important Note

For the first four months of employment, candidates must be available to work from the listed country and must not have any travel commitments. This is required to support smooth onboarding and to allow new hires to focus fully on the role. If you already have a trip planned within the next four months, you are asked to apply after you return and are fully available.