Logistics & Operations Assistant

About Valatam

Valatam is a team that links bilingual professionals across Latin America with international clients. The company highlights its people-first culture and has been certified as a Great Place to Work for 2025-2026.

Role Overview

This position is a fully remote, full-time opportunity for someone who performs well in busy, high-volume settings and can handle administrative and operational work with strong accuracy and ownership. The role supports a growing commercial services company across areas such as Operations, Billing, and Customer Communication. Working hours are 6:00 AM - 2:00 PM PT, which corresponds to 9:00 AM - 6:00 PM EST.

Core Responsibilities

• Carry out and track administrative work across departments, making sure requests are completed within the expected timeframes.
• Enter, maintain, and refresh data accurately in CRM platforms and internal tools.
• Handle customer and internal queries through email and chat in a prompt, courteous, and professional way.
• Manage scheduling, follow-ups, and documentation so daily operations continue without disruption.
• Keep customer files, notes, and records neatly organized and easy to retrieve.
• Create customer-facing reports and documents that are clear, polished, and free of errors.
• Spot possible issues or delays early and escalate them to the right coordinator.
• Take on other related tasks as needed.

Requirements

• Strong fluency in English at C1/C2 level, along with Spanish.
• Between 2 and 5 years of experience in operations, administrative support, or customer-facing roles.
• Ability to work independently with limited supervision while managing several priorities at once.
• Comfort with making small judgment calls and adapting to workflows that may be partly documented or still changing.
• Familiarity with Asana, Notion, Trello, or similar project management tools is an advantage.
• Good working knowledge of Google Workspace and Microsoft Office.
• Strong communication, troubleshooting, and problem-solving abilities.
• A quiet home-office setup, stable internet of at least 10 Mbps download and 2 Mbps upload, plus a backup internet connection.
• Bachelor's degree or Associate's degree preferred.

Benefits and Perks

• Hourly compensation equivalent to USD 696 to USD 1,044 per month, based on experience.
• Yearly salary increases.
• Discretionary bonuses from clients, with around 80% of clients offering year-end bonuses.
• 7 U.S. federal holidays plus 4 paid PTO days.
• Monthly medical insurance stipend after eligibility requirements are met.
• Birthday and anniversary bonuses, plus a gym and wellness allowance.
• Unlimited online fitness classes, along with company events and Christmas celebrations.

Values

The company emphasizes five core values: ACTION, meaning getting things done; CARE, meaning helping others and doing work properly; OUTSTANDING, meaning operating at the highest standards; DEPENDABLE, meaning owning every commitment; and ENERGY, meaning bringing positivity each day.

Important Notice

For the first four months of employment, candidates must be able to remain in the listed countries and avoid any travel commitments. This is important to support onboarding and allow new hires to focus fully on the role. If you already have travel planned within the next four months, you are asked to apply only after you return and are able to commit fully to the position.

Work Environment

This role supports operations across several departments in a remote setup and requires someone who can stay organized, responsive, and dependable in a fast-moving environment.