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Operations Manager - Customer Service
Gurugram, Haryana, India · Full Time
Be the first to apply
- Experience
- Any
- Salary
- INR 900,000 – INR 1,400,000 / year
- Openings
- 1
- Posted
- 1 hour ago
- Work mode
- In office
- Education
- Any graduate
- Eligibility
- Any graduate can apply for this role.
- Resume
- Required to apply
Where you'll work
Job description
About the Company
Em Sol Co In is an international BPO company based in Gurugram, India, specializing in customer service operations.
Job Responsibilities
- Analyze and manage Client Service Level Agreements (SLAs) to ensure compliance and performance.
- Drive maximization of revenue generation through efficient operations.
- Lead the selection, training, development, and performance management of direct reports and their teams.
- Foster strong relationships with client partners to promote business growth and collaboration.
- Provide leadership and guidance to team members, ensuring high performance standards.
- Conduct regular one-on-one meetings with direct reports to assess and improve performance.
- Oversee key operational areas including Anti-Money Laundering (AML), Suspicious Activity Reports (SAR), fraud detection, and transaction monitoring.
Additional Information
Interested candidates can contact via phone at 9716551077 or share their CV with mamta@emsol.co.in.
Eligibility
Applicants must be graduates in any discipline.