Senior Relationship Manager

About the Role

Club Mahindra Holidays seeks a dedicated Senior Relationship Manager to foster and enhance relationships with its existing members. This role centers on engaging a discerning clientele, understanding their vacation desires, ensuring a superior member journey, and driving revenue by promoting membership upgrades, securing renewals, generating referrals, and increasing holiday product sales.

Key Responsibilities

• Oversee a specified portfolio of Club Mahindra members, nurturing long-term engagement.
• Initiate outbound communications and virtual meetings to actively connect with members.
• Assess members' travel preferences to suggest ideal holiday options.
• Promote membership enhancements, renewals, referrals, and supplementary holiday offerings.
• Meet monthly objectives related to revenue generation, retention rates, and customer satisfaction.
• Identify and capitalize on opportunities for cross-selling and upselling.
• Address and resolve member issues liaising with respective internal departments.
• Keep detailed and up-to-date member records within the CRM system.
• Ensure prompt follow-ups to maintain a premium service experience.
• Remain knowledgeable about Club Mahindra's product offerings, destinations, special deals, and membership advantages.

Compensation

The role offers a salary package of up to 550000 INR annually, inclusive of incentives.