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Senior Relationship Manager
Ahmedabad, Gujarat, India · పూర్తి సమయం
దరఖాస్తు చేసుకునే వారిలో మొదటి వ్యక్తిగా ఉండండి
- అనుభవం
- ఏదైనా
- జీతం
- INR 30,000 – INR 52,000 / month
- ఖాళీలు
- 1
- పోస్ట్ చేయబడింది
- 6 గంటల క్రితం
- పని విధానం
- కార్యాలయంలో
- పునఃప్రారంభం
- దరఖాస్తు చేసుకోవాలి
మీరు ఎక్కడ పని చేస్తారు
ఉద్యోగ వివరణ
About the Role
Club Mahindra Holidays seeks a dedicated Senior Relationship Manager to foster and enhance relationships with its existing members. This role centers on engaging a discerning clientele, understanding their vacation desires, ensuring a superior member journey, and driving revenue by promoting membership upgrades, securing renewals, generating referrals, and increasing holiday product sales.
Key Responsibilities
- Oversee a specified portfolio of Club Mahindra members, nurturing long-term engagement.
- Initiate outbound communications and virtual meetings to actively connect with members.
- Assess members' travel preferences to suggest ideal holiday options.
- Promote membership enhancements, renewals, referrals, and supplementary holiday offerings.
- Meet monthly objectives related to revenue generation, retention rates, and customer satisfaction.
- Identify and capitalize on opportunities for cross-selling and upselling.
- Address and resolve member issues liaising with respective internal departments.
- Keep detailed and up-to-date member records within the CRM system.
- Ensure prompt follow-ups to maintain a premium service experience.
- Remain knowledgeable about Club Mahindra's product offerings, destinations, special deals, and membership advantages.
Compensation
The role offers a salary package of up to 550000 INR annually, inclusive of incentives.