Spa Service Expert

Role Overview

The Ritz-Carlton, Doha is seeking a Spa Service Expert to contribute to the smooth delivery of spa operations and guest-facing services. This role is focused on creating a polished, memorable wellness experience through attentive service, accurate coordination, and professional interactions.

About the Property

Set on the Arabian Gulf in Doha, the property is a luxury 5-star resort that has been operating for nearly 24 years. It features 374 rooms and suites, signature dining venues, a modern spa, a fitness center, indoor and outdoor pools, a private beach, a Club Lounge, and event spaces including meeting rooms and wedding venues. The environment is built around elevated hospitality and carefully tailored guest experiences.

What You Will Do

• Support day-to-day spa operations and help deliver a service experience that feels seamless and refined.
• Promote spa services and retail offerings to guests when appropriate.
• Handle reservation scheduling, confirm appointments, and keep booking details organized.
• Respond to questions about spa treatments, services, and related offerings.
• Welcome guests, complete check-in steps, and process payments accurately.
• Ensure the service flow contributes to a pleasant and memorable guest visit.
• Maintain a safe, orderly workplace and follow company policies, quality standards, and service procedures.
• Keep uniform, grooming, and communication standards aligned with brand expectations.
• Perform physical tasks as needed, including standing, sitting, walking for long periods, navigating uneven or slippery surfaces, and handling light objects or equipment.
• Carry out additional reasonable duties requested by management.

Requirements

• High school diploma or G.E.D. equivalent.
• No prior related work experience is required.
• No supervisory background is required.
• No license or certification is needed for this role.
• Ability to work with reservation systems and verify information accurately.
• Comfort with extended periods of standing, walking, and other hands-on physical activity.
• Professional appearance and communication are essential.

Benefits and Perks

• Competitive overall package that includes accommodation, flight tickets, transportation, meals, and more.
• Access to training and leadership development programs.
• Recognition and rewards for strong service performance.
• Preferential member rates at Marriott hotels worldwide.
• Dining and wellness discounts for employees and their families.
• Medical insurance coverage.
• Dedicated HR support focused on employee wellbeing and success.
• Opportunities for personal and professional growth, including internal mobility locally and internationally within Marriott International.
• Guidance and development support from experienced colleagues and curated learning materials.

Additional Information

Job Number: 26072575

Job Category: Spa

Location: 1 West Bay Lagoon, Doha, Qatar

Schedule: Full time

Remote work: No

Position type: Non-management

Culture and Values

The role sits within a hospitality brand known for its Gold Standards, employee promise, credo, and service values. The organization emphasizes teamwork, inclusion, equal opportunity, and a workplace where different backgrounds and perspectives are respected and valued. Team members are encouraged to be thoughtful, creative, compassionate, and committed to delivering exceptional luxury service.

Who This Role Suits

This opportunity is well suited to candidates who enjoy guest service, are comfortable supporting spa operations, and can work with professionalism in a luxury hospitality environment. It is open to individuals who are eager to learn, grow, and contribute to a high-standard service culture.