Store Manager

About Airtel

Airtel was founded in 1995 with the goal of expanding connectivity and creating new possibilities for customers. The company supports a large share of the country’s population through infrastructure built for modern technologies such as 5G, IoT, IQ, and Airtel Black. Its work culture emphasizes going beyond routine responsibilities to deliver meaningful outcomes while staying mindful of ecological balance.

Role Summary

This position is responsible for running an Airtel store smoothly, ensuring that operations stay aligned with approved standards and guidelines. The role also focuses on achieving customer experience goals, maintaining revenue and cost targets, and keeping the store ready for launches, refits, and conversions.

Job Details

• Job title: Store Manager
• Designation: Assistant Manager
• Job code: 2450
• Function: D2C
• Sub-function: Sales
• Work location: Bihar Sharif, Bihar, India
• Reporting line: Regional Head / Zonal Sales Manager
• Team size managed directly: 7 to 9 employees

Store Operations

The role calls for ensuring the store is operated as per SOPs and that its appearance, layout, and overall presentation meet defined standards. It also involves stock control, coordination with supply chain teams, merchandising oversight, transaction tracking, budget management, and protection of inventory and assets through effective security and loss-prevention measures.

Customer Experience

The store manager is expected to strengthen customer satisfaction by improving issue resolution, supporting customers with product information, and creating a high-quality in-store experience that encourages loyalty. The role also requires monitoring key performance indicators and sharing updates with senior leadership.

People Management

This role includes leading retail staff through coaching, feedback, and guidance so that service quality and sales performance remain strong. It also involves conducting training sessions on product knowledge, sales methods, and best practices, while working closely with central teams such as marketing, finance, and HR to stay aligned with company policies and connect in-store and online operations.

Education and Experience

A full-time graduate degree is required. An MBA or PGDM is optional. The role requires at least 4 years of experience in retail business operations.

Skills and Competencies

The ideal candidate should have strong retail operations knowledge, sales and marketing techniques, basic MS Office skills, and the behavioral strengths needed to lead teams, communicate clearly, influence stakeholders, stay process-driven, and remain focused on customer outcomes and results.

Additional Information

Airtel encourages employees to take ownership, explore new career paths, and contribute through both small and large initiatives. The culture supports experimentation, cross-functional growth, and the freedom to bring new ideas to life.