Store Manager

About Airtel

Founded in 1995, Airtel works to provide wide-reaching connectivity and create opportunities at scale. The company serves close to 96% of the country’s population and supports advanced technologies such as 5G, IoT, IQ, and Airtel Black. Its focus is on building practical solutions for customers while also respecting ecological balance.

What You Can Expect

Airtel describes a culture built around making an impact, taking ownership early, and exploring different career directions. Team members are encouraged to turn ideas into outcomes that benefit both internal and external customers, take responsibility beyond the obvious, and use a broad platform to learn, experiment, and grow.

Role Overview

The Store Manager is responsible for running the Airtel store smoothly, keeping day-to-day operations aligned with agreed standards and guidelines, and delivering a strong customer experience. The role also involves meeting revenue and cost objectives while ensuring compliance and operational discipline.

Job Details

Job Title: Store Manager

Designation: Assistant Manager

Job Code: 2450

Function: D2C

Sub-function: Sales

Reporting To: Regional Head (~ Zonal Sales Manager)

Team Size: 7 to 9 direct reports

Store Operations

• Ensure store processes follow the prescribed SOPs and that the store appearance matches the required standards.
• Monitor stock levels, perform regular inventory checks, and work with the supply chain team to keep products available.
• Handle visual merchandising so that product presentation and store layout remain attractive and brand-aligned.
• Track store transactions and operational budgets carefully to maintain cost efficiency and financial performance.
• Apply security controls and loss-prevention measures to protect stock and other assets.
• Take ownership of clearing the store for formal launches as well as during refit and conversion activities.

Customer Experience

• Put processes in place to improve customer satisfaction and speed up issue resolution.
• Deliver a high-quality in-store experience through product guidance, customer support, and effective problem solving.
• Use KPIs to measure store performance and share regular updates with senior leadership.

People Management

• Lead retail staff with coaching, direction, and performance feedback to strengthen service quality and sales results.
• Conduct or coordinate team training on product knowledge, selling skills, and operational best practices.
• Work with central teams such as marketing, finance, and HR to stay aligned with company policies and support smooth integration between store and online operations.

Qualifications and Experience

A full-time graduate degree is required. An MBA or PGDM is optional. The role calls for 4 or more years of experience in retail business operations.

Key Interactions

• Internal: Zonal and Area Sales Managers, Field Sales Executives
• External: Channel Partners

Skills and Competencies

• Retail store operations
• Sales and marketing techniques
• MS Excel
• MS PowerPoint
• MS Word
• MS Outlook
• Team leadership
• Stakeholder management
• Process management
• Communication skills
• Customer focus
• Result orientation

Location

Dhanbad, Jharkhand, India

Additional Information

This role is based on-site and is intended for someone who can manage store performance, uphold operating standards, and support both customer and team outcomes in a retail environment.