Voice Process Customer Care Executive

Role overview

We are looking for enthusiastic, service-oriented professionals to work as Customer Care Executives in a voice process environment. In this role, you will support customers over inbound calls, address queries, and help deliver a positive service experience.

Key responsibilities

• Respond to customer questions and provide clear resolutions.
• Share accurate information about products and services.
• Work toward high customer satisfaction through timely and professional support.

Requirements

• At least 12th pass qualification is required.
• Minimum 6 months of customer service experience documented on paper.
• Strong spoken communication and interpersonal skills in English and Hindi.

Additional information

• This opportunity is open to immediate joiners only.
• No leave is allowed for the next 90 days.
• The candidate’s Aadhaar should be linked to the contact number.
• Work schedule includes rotational shifts.
• Duty hours are 9 hours within the 6:00 AM to 12:00 AM shift window.
• The work week consists of 6 days with 1 rotational weekly off.
• Compensation is listed as 21,000 to 22,000 CTC, with approximately 17,000 to 18,000 in-hand.

About the company

Teleperformance is a global digital business services organization that helps leading brands improve operations through advanced, technology-enabled services delivered in a sustainable way.

Location

Kolkata, India

Contact

HR Poulomi: 7278061307 (Call/WhatsApp)