Central Operations Head

Role Overview

The Central Operations Head will spearhead strategic and operational leadership across key domains including Operations, Information Technology, and Project Management. Reporting directly to the Chief Executive of the Singapore Branch, this leader ensures operational efficiency and service excellence that align with the bank's strategic goals.

Primary Responsibilities

• Lead the Central Operations Group overseeing Wealth (Private Banking), Treasury, Trade Finance, and Loan Operations, alongside Project Management and IT functions.
• Maintain rigorous adherence to internal policies and regulatory standards, while implementing operational risk controls to mitigate financial, fraud, and reputational risks.
• Drive business process re-engineering to optimize service quality, cost efficiency, and operational governance.
• Manage KPIs and SLAs to consistently meet performance and service delivery targets; conduct service reviews with vendors and banking partners.
• Supervise project portfolios relating to process improvement, product innovation, and automation, ensuring timely and successful delivery.
• Oversee IT areas including application support, development, infrastructure, audit compliance, and IT governance.
• Develop and sustain documentation such as operations manuals, user guides, and training materials while fostering continuous cross-functional team development.

Candidate Qualifications

• Bachelor’s degree preferably in Business Management or a related field.
• 12 to 15 years of banking operations experience with a minimum of 5 years in leadership roles managing teams and projects.
• Experience with core banking systems, wealth management platforms, and IT infrastructure is advantageous but not mandatory.
• Strong strategic leadership and ability to align teams with organizational goals.
• Expertise in operational excellence focusing on process optimization and cost management.
• Sound knowledge of regulatory compliance, risk management, and operational controls specific to financial services.
• Proficiency in project and change management for complex multi-stakeholder initiatives.
• Technical understanding of banking applications, IT governance frameworks, digital transformation, and cybersecurity principles.
• Skills in data analysis and problem-solving to leverage operational insights for informed decisions.
• Excellent communication and negotiation prowess for effective stakeholder engagement at all levels.

Additional Information

Preference will be given to candidates who are Singapore Citizens or Permanent Residents.