Guest Experience Agent

About the Role

Located in the heart of Uluru, AAT Kings invites guests globally to explore the Red Centre. As a Guest Experience Agent, you will be the approachable and helpful presence that transforms a day tour booking into a memorable journey. This position involves connecting visitors with the perfect experiences, managing bookings, and coordinating daily operations to ensure smooth tours.

Key Responsibilities

• Advise, promote, and sell Day Tours and other AAT Kings offerings via phone and in-person interactions.
• Coordinate daily coach dispatch, handle payment collections, and verify passengers against manifests.
• Accurately manage bookings in the reservations system and perform related administrative tasks.
• Develop comprehensive knowledge of Day Tours and key third-party services.
• Participate in promotional activities, sometimes beyond regular hours.
• Collaborate with Operations, hotels, suppliers, and other departments to ensure seamless delivery of services.
• Deliver exceptional customer service while aiming to optimize sales opportunities.
• Maintain effective communication with drivers and guides, adhering to dispatch protocols.
• Contribute to fostering a positive and motivated atmosphere within the day tours team.

Candidate Requirements

• Proven experience in customer service roles is essential.
• Familiarity with office administration and computer skills is preferred.
• Prior experience in the travel sector is highly valued.
• Proficient with Microsoft Word and Excel.
• Strong attention to detail and capability to handle multiple tasks under pressure.
• Excellent conflict resolution and negotiation abilities.
• Positive, self-driven attitude that values teamwork.
• Effective written and verbal communication skills.

Benefits and Perks

• Accommodation provided upon arrival in Yulara.
• Access to free accreditation programs and generous annual leave.
• Travel discounts available for employees, their families, and friends.
• Opportunities for personal growth, career advancement, and international travel.
• Parental leave, team engagement events, and volunteer leave provided.
• Discounts on retail and wellness, as well as access to an Employee Assistance Program.
• A welcoming and inclusive workplace culture celebrating diversity.

Additional Information

This position is office-based in Yulara and requires flexibility to work various shifts including weekends to ensure guests have smooth experiences. The role suits individuals who enjoy diversity in their work schedule and can thrive in a weekend roster environment.