Operations Manager

About the Role

Berwick Care is seeking an Operations Manager to lead and enhance the daily operational processes of its supply services, ensuring timely, cost-effective, and high-quality product deliveries to care homes. This role is crucial in supporting clients through dependable supply chains that facilitate safe and compliant care practices.

Key Responsibilities

• Supervise all daily operational activities, ensuring orders are processed correctly and dispatched as scheduled.
• Maintain efficient workflows and quickly resolve operational disruptions.
• Manage end-to-end procurement, negotiate supplier contracts, and monitor supplier performance against KPIs.
• Oversee accurate inventory management to avoid stockouts and excess, using trend analysis to optimize ordering.
• Supervise warehousing and logistics functions to maintain reliable and cost-effective distribution.
• Ensure compliance with health, safety, and quality standards specific to the care sector.
• Develop and maintain strong client relationships by addressing their needs and feedback promptly.
• Control budgets, identify opportunities to reduce costs without sacrificing quality, and report financial metrics to leadership.
• Lead and develop the operations team through goal setting, coaching, and fostering a culture of accountability and collaboration.
• Track performance metrics, promote continuous process improvements, and support strategies for business growth.

Qualifications and Experience

• Minimum of two years in leadership or management roles with proven team management skills.
• At least two years of hands-on procurement and inventory control experience.
• Familiarity with financial principles and proficiency in IT tools, including Microsoft Office and inventory/order management software.
• Supplier negotiation experience and commitment to excellent customer service standards.
• Eligibility to work in the United Kingdom.
• Preferred qualifications include experience in logistics, regulated care or healthcare sectors, compliance standards, ERP systems, contract management, and formal management certifications.
• Additional benefits come from knowledge of health and safety in warehouse settings and holding a full UK driving licence.

Benefits

• Annual salary range of £50,000 to £65,000.
• Access to a free on-site gym and complimentary lunches plus unlimited snacks.
• Convenient on-site parking and a friendly, inclusive workplace environment.