Account Manager

About TRES

TRES specializes in helping brands and institutions identify specialized online and offline communities, converting them into scalable marketing channels. Through a focus on automation and measurable results, TRES empowers organizations to engage precise audiences effectively. By integrating technology, data analysis, and community insight, TRES assists clients in cultivating genuine, lasting connections with their target demographics. The team partners with forward-thinking brands and institutions that emphasize growth through community engagement and evidence-driven marketing.

Role Overview

The Account Manager position is a full-time, London-based onsite role, tasked with managing client relationships from initial onboarding through sustained growth phases. This role handles a portfolio encompassing both brand and institutional clients, gaining a deep understanding of their objectives and transforming these into impactful community-focused marketing strategies leveraging TRES's solutions.

Core daily activities involve leading client meetings, organizing campaign planning and execution, tracking performance indicators, and producing comprehensive reports and insights. Collaboration with internal departments—marketing, product development, and analytics—is essential to ensure smooth campaign delivery and to promptly resolve any challenges. The role also focuses on identifying opportunities for upselling and cross-selling, proactively collecting client feedback, improving internal processes, and supporting proposals for new business opportunities.

Qualifications & Skills

• Proven experience in account management, client services, or customer success, preferably within marketing, advertising, or tech sectors.
• Excellent relationship-building, stakeholder engagement, and communication talents, capable of explaining complex ideas clearly.
• Strong aptitude in analyzing data and performance metrics to assess campaign effectiveness, generate insights, and formulate recommendations.
• Effective organizational and project management abilities, able to prioritize tasks, multitask efficiently, and meet deadlines in dynamic settings.
• Knowledge of digital marketing, community management, or audience engagement strategies is advantageous.
• Comfortable working collaboratively with cross-functional teams including marketing, product, and analytics to deliver client-focused outcomes.
• A bachelor's degree or comparable practical experience in business, marketing, communications, or related disciplines.
• Must be able to work onsite in London and engage professionally with a diverse set of clients and colleagues in an inclusive environment.