- 경험
- 2~3년
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 1시간 전
- 작업 모드
- 재택근무
- 교육
- 명시되지 않음
- 적임
- Candidates with 2 to 3 years of experience in Airbnb, hospitality, or property management, strong English communication skills, and availability for a 5-day, 8-hours-per-day schedule are suitable. The role is intended for professionals aiming to build a long-term career in the industry.
- 재개하다
- 신청 시 필수 사항
직무 설명
Role overview
This position is for a meticulous virtual assistant who will support short-term rental operations by handling guest messages, managing reservations, and helping deliver a smooth stay experience for guests.
Core responsibilities
- Communicate with guests before arrival, throughout their stay, and after checkout using email, chat tools, and phone.
- Answer questions, share relevant property and stay information, and resolve guest concerns quickly.
- Manage reservations, cancellations, and booking changes through property management software while keeping records accurate and current.
- Support check-in and check-out coordination so the property is prepared on time for incoming guests.
- Liaise with cleaning and maintenance teams whenever property readiness or service issues need attention.
- Track guest reviews and feedback across platforms and reply in a professional, courteous manner.
- Document guest interactions, bookings, and incidents carefully, and share regular updates with management on satisfaction and property performance.
- Maintain a consistently high standard of guest service through prompt communication, effective follow-up, and professional conduct.
Requirements
- Excellent spoken and written English is essential.
- 2 to 3 years of experience in Airbnb operations, hospitality, or property management is required.
- Comfort using email, messaging tools, and property management systems is necessary.
- Strong computer literacy and familiarity with property management software are expected.
- Exposure to Airbnb, VRBO, or Booking.com will be considered an advantage.
- Excellent organization, strong attention to detail, and the ability to juggle several priorities are important.
- You should be calm under pressure and able to solve guest issues proactively and efficiently.
- Availability for 8 hours per day, 5 days per week, with flexibility during busy periods, is required.
- Candidates should be looking for a long-term role and willing to grow with the company.
Benefits
- Remote work arrangement.
- Payroll is processed every two weeks.
- Opportunity to work in a fast-moving, dynamic environment.
- Chance to contribute to positive guest experiences for travelers worldwide.
- Exposure to the expanding short-term rental sector.
Additional information
The role is based in Pakistan and associated with the Islamabad location provided in the source.
Work schedule
The expected schedule is 8 hours per day, 5 days per week.