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Role overview

This position is for a meticulous virtual assistant who will support short-term rental operations by handling guest messages, managing reservations, and helping deliver a smooth stay experience for guests.

Core responsibilities

Communicate with guests before arrival, throughout their stay, and after checkout using email, chat tools, and phone.
Answer questions, share relevant property and stay information, and resolve guest concerns quickly.
Manage reservations, cancellations, and booking changes through property management software while keeping records accurate and current.
Support check-in and check-out coordination so the property is prepared on time for incoming guests.
Liaise with cleaning and maintenance teams whenever property readiness or service issues need attention.
Track guest reviews and feedback across platforms and reply in a professional, courteous manner.
Document guest interactions, bookings, and incidents carefully, and share regular updates with management on satisfaction and property performance.
Maintain a consistently high standard of guest service through prompt communication, effective follow-up, and professional conduct.

Requirements

Excellent spoken and written English is essential.
2 to 3 years of experience in Airbnb operations, hospitality, or property management is required.
Comfort using email, messaging tools, and property management systems is necessary.
Strong computer literacy and familiarity with property management software are expected.
Exposure to Airbnb, VRBO, or Booking.com will be considered an advantage.
Excellent organization, strong attention to detail, and the ability to juggle several priorities are important.
You should be calm under pressure and able to solve guest issues proactively and efficiently.
Availability for 8 hours per day, 5 days per week, with flexibility during busy periods, is required.
Candidates should be looking for a long-term role and willing to grow with the company.

Benefits

Remote work arrangement.
Payroll is processed every two weeks.
Opportunity to work in a fast-moving, dynamic environment.
Chance to contribute to positive guest experiences for travelers worldwide.
Exposure to the expanding short-term rental sector.

Additional information

The role is based in Pakistan and associated with the Islamabad location provided in the source.

Work schedule

The expected schedule is 8 hours per day, 5 days per week.

Airbnb Associate