- 경험
- 어느
- 샐러리
- INR 15,000 – INR 19,000 / month
- 채용 공고
- 1
- 게시됨
- 17시간 전
- 작업 모드
- 사무실에서
- 재개하다
- 신청 시 필수 사항
직무 설명
Role Overview
This role involves managing various back office functions within the service centre of a home appliance company. Key duties include handling customers, allocating and resolving complaints, preparing reports, and coordinating with field technicians to ensure effective service delivery.
Key Responsibilities
- Address customer queries and manage their concerns effectively.
- Assign and track complaint resolution progress until completion.
- Generate and submit reports related to service operations.
- Collaborate closely with field technicians for timely service execution.
Candidate Requirements
- Proficiency in computer operations with comprehensive computing knowledge.
- Typing speed of at least 30 words per minute.
- Good command of Microsoft Excel for data handling and reporting.
- Strong customer service skills for efficient client interaction.
- Ability to draft professional emails for formal communication.
Additional Details
- Work Timings: 9 AM to 7 PM.
- Work Days: Six days per week.
- Location: Delhi-NCR region.
- Monthly Salary Range: INR 15,000 to 19,000.