Customer Service Representative

About the Role

The Tesla Collision Repair Program is seeking a Customer Service Representative to support our Internal Collision Center as part of the Authorized Collision Program. This role focuses on servicing one of the most innovative vehicle brands worldwide and requires proactive engagement with customers and operational teams.

Key Responsibilities

• Manage scheduling for maintenance requests
• Coordinate vehicle arrival preparations
• Communicate with customers regarding expectations and progress
• Arrange rental vehicle provisions and hand-offs
• Provide regular vehicle status updates
• Handle reordering of materials and supplies
• Oversee repair review and vehicle delivery processes

Qualifications and Skills

• Demonstrated strong customer service orientation toward clients and colleagues
• Willingness and ability to train peers and new staff
• Capable of working independently with minimal supervision
• Familiarity with Microsoft Office applications preferred
• Excellent verbal and written communication skills with ability to follow detailed instructions
• Experience in accounts receivable is beneficial but not mandatory

Benefits and Compensation

As a full-time employee at Tesla, you will have access to a comprehensive benefits package from day one, including:

• Multiple medical plan options, some with zero payroll deductions
• Support for family-building including fertility, adoption, and surrogacy benefits
• Dental and vision plans, featuring options with no paycheck contributions, including orthodontic benefits
• Health Savings Account (HSA) contributions paid by Tesla when enrolled in high-deductible medical plans
• Healthcare and dependent care flexible spending accounts (FSAs)
• 401(k) retirement plan with employer matching, employee stock purchase plans, and other financial incentives
• Company-paid basic life insurance and accidental death & dismemberment (AD&D) coverage
• Short- and long-term disability insurance, subject to a 90-day waiting period
• Employee Assistance Program for personal and professional support
• Paid sick leave, vacation time, flex time for salaried positions, accrued hours for hourly workers, and recognized paid holidays
• Backup childcare and parenting support resources
• Voluntary benefits including critical illness, hospital indemnity, accident insurance, legal assistance, theft protection, and pet insurance
• Programs focusing on weight loss and tobacco cessation
• Special initiatives such as the Tesla Babies program, commuter benefits, and employee discounts with perks