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Zegna

Department Manager

Zegna

Dubai, United Arab Emirates · 정규직

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1
게시됨
14시간 전
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사무실에서
재개하다
신청 시 필수 사항

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직무 설명

Sales and Business Performance

  • Consistently meet and surpass sales targets, KPIs, and profitability goals assigned to the department.
  • Track and evaluate daily, weekly, and monthly sales outcomes, executing strategic plans to improve results.
  • Analyze market trends, customer data, and product effectiveness to maximize business performance.
  • Optimize sales opportunities via effective management of the sales floor and strategic product placement.

Client Experience and Relationship Management

  • Provide an outstanding, bespoke luxury shopping experience to every client.
  • Develop and sustain strong, enduring relationships with VIPs and high-net-worth customers.
  • Promote excellent clienteling techniques, effective use of CRM, and thorough follow-up after sales.
  • Exemplify high standards of luxury customer service as a role model on the sales floor.

Team Leadership and Development

  • Guide, coach, and inspire the department team to consistently achieve exceptional results.
  • Conduct regular performance appraisals, provide constructive feedback, and implement development plans for staff growth.
  • Assist in recruitment efforts, onboarding processes, and continuous training to enhance team capabilities.
  • Maintain high team morale, strong engagement, and uphold the brand's core values within the team.

Operational Excellence and Visual Standards

  • Ensure flawless visual merchandising and product arrangements in accordance with brand standards.
  • Manage stock control, timely replenishment, and accuracy in inventory records.
  • Adhere strictly to company policies, procedures, and loss prevention protocols.
  • Efficiently schedule staff to guarantee adequate coverage during high-traffic periods.

Brand Representation and Collaboration

  • Serve as an ambassador of the luxury brand, consistently promoting its image and values.
  • Collaborate closely with Store Management and Headquarters teams to align with store goals and objectives.
  • Ensure full compliance with relevant labor laws, health and safety standards, and shopping mall regulations.

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