Operations Manager

Role Overview

Amazon's Worldwide Operations network processes millions of packages daily, delivering exceptional service to customers around the globe. We seek dedicated and customer-driven individuals to join us as Operations Managers. In this leadership role, you will oversee a team of salaried and hourly employees, fostering engagement and accountability to uphold the highest standards of safety, quality, attendance, and operational performance.

Managers empower their teams by equipping them with essential resources, leveraging data-driven insights and analytical problem-solving to enhance productivity and streamline processes. Your contribution is vital in ensuring customer satisfaction through timely and accurate delivery of orders.

Operations Workflow

Our operational framework consists of three primary phases: the First Mile, where products are stored and prepared; the Middle Mile, which involves transport to your area; and the Last Mile, culminating in delivery to the customer’s doorstep. Though workflow specifics may vary by site, our commitment to customer satisfaction remains unwavering.

Professional Growth

Our fulfillment network continuously expands with new sites, presenting abundant opportunities for career advancement. Hiring for Operations Managers is location and availability dependent.

Key Responsibilities

• Provide leadership, mentorship, and motivation to a diverse workforce comprising both salaried and hourly team members.
• Lead substantial projects impacting both site-level and regional operations.
• Develop and implement productivity strategies based on forecast analyses, workload balancing in coordination with fellow leaders.
• Ensure adherence to safety protocols, quality benchmarks, productivity targets, and delivery commitments.
• Collaborate with specialized support teams including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to achieve organizational goals.
• Physically capable of lifting items up to 49 pounds and regularly performing tasks such as pushing, pulling, squatting, bending, and reaching.
• Maintain standing and walking throughout shifts lasting up to 12 hours in environments with varying noise levels and exposure to weather conditions, particularly in delivery station areas.
• Frequent stair navigation in applicable sites.

Minimum Qualifications

• At least 3 years’ experience managing personnel and driving performance.
• A bachelor’s degree or equivalent, or alternatively a minimum of two years of direct experience at Amazon (full-time or blue badge employee).
• Flexibility to work various shifts including nights, weekends, and holidays.

Preferred Qualifications

• Experience exceeding one year in using performance metrics, process improvement methods, or lean management techniques.

Additional Information

Amazon is committed to equal employment opportunity without discrimination based on veteran status, disability, or any other protected status. Our inclusive culture empowers employees to excel.

For candidates with disabilities requiring accommodations throughout the hiring and onboarding process, assistance is available to ensure a smooth experience.

Compensation and Benefits

The base salary for the Operations Manager role in Wilmington, North Carolina, ranges from $91,000 to $136,500 annually, with total compensation including sign-on bonuses and restricted stock units (RSUs). Amazon also provides extensive benefits such as comprehensive medical, dental, vision, prescription coverage, various life insurance options, employee assistance programs, mental health support, flexible spending accounts, adoption/surrogacy reimbursement, 401(k) matching, paid time off, and parental leave.