Senior Application Support Analyst

Job Overview

Aarorn Technologies Inc is seeking a Senior Application Support Analyst based in Toronto, Ontario. This contract role requires being onsite four days a week and offers a pay rate of CAD 50 per hour.

Primary Responsibilities

• Deliver exceptional user support to a diverse range of RBC employees by resolving issues promptly and ensuring high customer satisfaction.
• Utilize excellent organizational and communication skills to track ongoing problems and coordinate among multiple technical and business teams.
• Conduct health checks, monitoring, alerts, and take necessary actions on system status.
• Lead investigations on application operational failures, drive problem resolution, and follow up to identify root causes.
• Analyze system dashboards and logs using tools such as Dynatrace and ELK to detect potential risks, conflicts, or issues.
• Maintain and produce high-quality support documentation and processes.
• Write basic SQL queries to access databases and prepare reports.
• Build effective working relationships with various IT partners and platforms to influence key business stakeholders.

Required Qualifications

• Hands-on experience with Pega platform and Pega-based applications.
• Familiarity with AI-driven application support solutions.
• Knowledge of architecture and process workflow analysis and design.
• Ability to meet deadlines and produce consistently high-quality work while managing multiple tasks.
• Strong verbal and written communication and interpersonal skills.
• Basic troubleshooting skills in SQL, Unix, and job scheduling.
• Experience using monitoring tools like ELK stack, Dynatrace, and PagerDuty, including dashboard creation.
• Willingness to participate in a rotational on-call support schedule.

Additional Details

The recruitment process may leverage AI tools; however, final hiring decisions are made by the recruitment team following a complete evaluation of candidates.