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- Candidates with real-world automation delivery experience who can improve manual operational processes, build reliable solutions, and work closely with business teams are suitable for this role. Familiarity with Microsoft-based automation and operational domains such as finance, recruitment, vendor…
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Role overview
This role is focused on redesigning core service and operational processes so they run faster, with less manual effort, and with a high degree of automation. You will work directly with the teams performing the work, understand how the process really operates in practice, and then rebuild it into a more efficient and scalable model. The position is based in Dubai, United Arab Emirates, and reports to the Head of Technology Services.
What you will do
- Break down existing core services and workflows, define the target state, and rebuild them to be more efficient, cleaner, and largely self-running.
- Automate processes end to end wherever it adds value, including vendor onboarding, payment processing, license and AMC reconciliation, consumption and cost analysis, offshore center reporting, and resource and asset tracking.
- Embed AI into day-to-day operations so the team works with it as part of the normal workflow.
- Work closely with the people doing the job to uncover the actual process flow, rather than relying only on documented procedures, and redesign it collaboratively.
- Demonstrate impact using measurable outcomes such as hours saved, error reduction, and cost savings.
- Establish the automation standards and approach for the organization so solutions can scale reliably and remain stable over time.
Tools and technical scope
This is a hands-on build role. Strong practical experience is required, not just theoretical familiarity.
- Microsoft Power Automate, including both cloud and desktop flows, with a track record of delivering live automations.
- Copilot and Copilot Studio for building copilots and agents.
- Microsoft Power Platform, including Power Apps and Power BI.
- Microsoft Azure.
- Data structuring and data modelling, with a clear understanding of how the underlying data fits together.
- Process mapping and process re-engineering for messy real-world workflows.
Good-to-have experience
- Exposure to SharePoint and Dataverse.
- Prior experience with non-Microsoft RPA tools.
Background that will help
- Knowledge of finance, recruitment, asset management, and vendor management processes.
- Understanding how operational workflows in these areas typically run, even if you are not an expert in all of them.
Who will succeed in this role
- You have personally built automations that others now depend on.
- You enjoy solving painful manual processes and turning them into efficient systems.
- You can comfortably discuss both vendor operations and data modelling within the same day.
- You focus on measurable business outcomes rather than activity alone.
- You want to influence how a bank’s operations are run, not only complete individual backlog tasks.
Reporting line
This position reports to the Head of Technology Services.