Air Export Operations Coordinator

Role overview

The Airfreight Export Operations Coordinator is responsible for managing all air export shipments across the Canada region. This is a remote position.

Core responsibilities

• Record export shipments in the company system and keep their status updated on a regular basis.
• Handle day-to-day export shipment coordination and documentation with overseas partners and local Canadian third parties, making sure deadlines are met whenever required.
• Work closely with global internal offices, overseas agents, and service providers to identify the most suitable solution for client needs while maintaining the company’s business standards.
• Prepare airline messaging and generate HAWB/MAWB documents for air export shipments using CargoWise EDI.
• Check, analyze, and process accounts payable for each shipment in a timely manner.
• Look for opportunities to reduce costs and improve revenue while still meeting customer requirements.
• Check, analyze, and process accounts receivable for each shipment in a timely manner.
• Proactively inform customers and agents about shipment issues or delays.
• Take ownership of month-end closing for assigned shipments.
• Perform root-cause analysis to support KPI targets and suggest improvements to existing processes.
• Deliver prompt and high-quality customer service under the guidance of the department manager.
• Prepare costing and quotations for agents and clients when extra services are requested.
• Collaborate with other teams to ensure a smooth customer experience.
• Carry out any additional tasks assigned by management.

Requirements

• A minimum of 3 years’ experience in airfreight operations and freight forwarding.
• At least 1 year of Canadian work experience.
• Strong working knowledge of Incoterms and shipping documentation.
• Familiarity with CargoWise is considered an advantage.
• Ability to communicate in a second language is an added benefit.

Additional information

This role focuses on air export operations within the Canada region and is offered as a remote full-time position.