Telecaller

Position Overview

We are seeking a proactive and self-assured Telecaller to efficiently manage client communications and follow-up processes. This role involves reaching out to current and potential clients to build and maintain relationships, ensuring timely follow-ups that help convert leads into confirmed business.

Key Duties and Responsibilities

• Initiate outbound calls to both clients and travel agents.
• Follow up diligently on leads, price quotations, and pending bookings.
• Maintain consistent contact with existing clients to encourage repeat business.
• Record client interactions, call logs, and follow-up statuses in CRM software or Excel sheets.
• Collaborate with internal teams to verify rates, availability, and booking confirmations.
• Respond to client inquiries professionally, providing accurate and helpful information.
• Ensure bookings are closed on time and pursue payment follow-ups as necessary.

Candidate Requirements

• Effective communication skills in Hindi and basic proficiency in English.
• Experience of 6 months to 2 years in telecalling or customer service, with a preference for candidates from the travel sector.
• Familiarity with travel booking portals such as MakeMyTrip and GoIbibo is advantageous.
• Strong ability to follow up and persuade clients.
• Basic computer literacy including use of Excel, WhatsApp, and email.

Skills Needed

• Excellent communication and persuasive abilities.
• Client relationship management.
• Consistent follow-up and organizational discipline.
• Effective time management skills.
• Foundational sales knowledge.

Compensation and Location

The position offers a monthly salary ranging from 10,000 to 20,000 INR. The role is based in Kanpur, Uttar Pradesh, India, and requires onsite attendance.