Customer Services Officer

About the Role

Located in Esperance, Western Australia, this full-time and permanent position as a Customer Services Officer offers the opportunity to be a key part of the energy sector's future in WA. The role includes a housing allowance as part of an attractive regional employment package, ideal for those seeking to enjoy the enviable coastal lifestyle and contribute meaningfully to their community.

Key Responsibilities

• Provide outstanding frontline customer service through direct, phone, and email communications, addressing inquiries about billing, metering, outages, solar energy, connections, and account management.
• Manage service orders, fault reports, and compliance activities, collaborating closely with metering teams and depot crews to support safe and effective operations.
• Assist in communicating with customers during both planned and unplanned outages, working with internal teams to ensure information is timely and accurate.
• Engage actively in community outreach and events, assisting in setup, participation, and pack-up, including occasional after-hours and regional travel support.
• Handle various administrative and financial duties such as supplier setup, purchase order issuance, invoice processing, and sustaining strong relationships with both internal and external partners.

Candidate Profile

• Experience in customer service, advisory, or corporate support roles, preferably in utilities, government, or regulated sectors.
• Proven ability to prioritize tasks, adhere to defined procedures, and make well-informed decisions in dynamic scenarios.
• Proficiency with systems, documentation, and financial transactions including purchase orders, invoicing, and reconciliations.
• Strong communication skills with the sensitivity to support vulnerable and hardship-affected customers.
• Proactive and adaptable mindset, willing to support after-hours events, undertake regional travel, and contribute hands-on to operational tasks.

Work Environment & Culture

Esperance offers beautiful natural surroundings coupled with a vibrant regional community life. The position strengthens a supportive workplace culture rooted in inclusivity, diversity, and equal opportunity. Applicants from Aboriginal and Torres Strait Islander communities are encouraged to apply. The employer provides accommodations during recruitment as needed to ensure accessibility.

Application Details

Applications close on Monday, 10th August, though the employer may close the posting earlier. This is an excellent chance to join a team focused on impact and collaboration within WA's energy future.