Front Desk Executive / Receptionist (CDEW)

Role Overview

The Front Desk Executive plays a pivotal role in ensuring smooth centre operations by serving as the primary point of interaction for individuals entering the counselling centre.

Key Responsibilities

• Manage front desk activities and welcome visitors at the centre.
• Collect initial client information and schedule counselling appointments for cases allocated to the centre.
• Maintain essential administrative records including expense and attendance registers.
• Ensure all case files are updated and comprehensive.
• Perform follow-up communications based on directions from the Centre Counsellor and update scheduling information on the digital counselling platform.
• Oversee upkeep of centre assets, including management of Annual Maintenance Contracts (AMC).
• Carry out additional tasks as delegated by the Centre Administrator.