System Administrator

Role Overview

This opportunity is offered through a partnering firm that handles all applications and hiring actions. They seek a System Administrator based in the United States to provide technical expertise in maintaining reliable, secure, and efficient IT systems supporting a globally distributed workforce.

Key Responsibilities

• Deliver technical support across multiple operating platforms including Windows, macOS, and Linux.
• Handle installation, configuration, maintenance, and troubleshooting of workstations, software, peripherals, and IT equipment.
• Utilize ticketing tools such as Jira to manage and prioritize support requests effectively.
• Identify and resolve issues pertaining to hardware, software, network connectivity, and related technologies.
• Oversee device lifecycle tasks such as inventory management, setup, deployment, maintenance, and replacement.
• Implement and maintain security measures including VPNs, antivirus software, mobile device management (MDM), backup solutions, firewalls, and monitoring systems.
• Ensure adherence to IT policies, security guidelines, and operational standards.
• Maintain up-to-date technical documentation, procedural guides, and knowledge bases.
• Support network administration functions involving protocols and technologies like TCP/IP, DNS, DHCP, VPN, and VLANs.
• Enhance IT processes through automation, scripting, and continuous improvement initiatives.
• Assist in managing user access rights, system configurations, and infrastructure-related duties.

Candidate Requirements

• 2 to 4 years of practical experience in system administration or similar technical support roles.
• Proficiency in managing Windows, macOS, and Linux operating systems.
• Solid understanding of networking essentials such as TCP/IP, DNS, DHCP, VPN, and VLAN technologies.
• Experience working with security technologies including antivirus, firewalls, backup strategies, MDM, and logging platforms.
• Strong analytical and problem-solving abilities for diagnosing hardware and software faults.
• Competence in using ticketing systems and producing comprehensive technical documentation.
• Familiarity with scripting or automation using Bash, PowerShell, or similar tools is beneficial.
• Knowledge of Active Directory, Group Policy management, and virtualization platforms like VMware or Hyper-V is advantageous.
• Excellent communication skills and capability to deliver clear, professional user support.
• Self-driven with the ability to independently handle priorities and tasks within a remote work environment.

Benefits and Work Culture

• Work fully remotely with flexible scheduling aligned to performance outcomes.
• Competitive pay matching experience and skill set.
• Unlimited paid vacation and sick leave policies promoting work-life balance.
• Opportunities for ongoing professional development and skill enhancement.
• Access to education assistance programs and career growth opportunities.
• Support for private medical insurance and reimbursement options.
• Flexible benefits allowing employees to select eligible perks suited to their needs.
• Collaborative international team culture fostering respect and engagement.
• Participation in team-building exercises, company events, and social interactions with colleagues.
• Employee referral programs with rewards.
• Encouragement of autonomy, freedom, and ownership in daily responsibilities.