Access Services Representative 1 - Remote

About Baylor Scott & White Health

Baylor Scott & White Health is the largest nonprofit healthcare organization in Texas, committed to fostering health and wellness for individuals, families, and communities. Our core principles emphasize faithful service, continuous improvement, collaborative teamwork, and impactful initiatives that enhance patient care experiences.

Benefits

• Immediate access to comprehensive health and welfare programs
• 401(k) retirement savings with a dollar-for-dollar match up to 5%
• Educational assistance through tuition reimbursement
• Paid time off accrues starting from the first day of employment

Note: Employee benefits may differ based on role and employment level.

Job Overview

The Access Services Representative 1 plays a crucial role in collecting accurate demographic and insurance information, facilitating patient registration, verifying insurance coverage, and managing patient financial responsibilities.

Key Responsibilities

• Gather and record patient demographic and financial information through interviews to support registration, insurance verification, precertification, and billing processes.
• Perform patient registration at various facility locations and across multiple departments; understand patient flow procedures to identify and suggest improvements that enhance teamwork, revenue cycles, and patient satisfaction.
• Coordinate regularly with different departments to update on patient delays and scheduling updates.
• Verify patient insurance eligibility and benefit details, compute and collect payments per financial policies, determine patient liabilities, advise on deposits, and arrange payment plans as required.
• Handle cashiering responsibilities in accordance with established policies where assigned.
• Provide directions, escorts, and mobility assistance (e.g., wheelchairs) to patients visiting nursing units when needed.
• Ensure compliance with order validations, cash handling, government payer rules, and patient safety procedures, including accurate patient identification.
• Escalate potential service issues to management appropriately.

Success Factors

• Strong listening skills and professional telephone communication
• Maintain composure and professionalism in high-stress or emotional scenarios including behavioral health and trauma situations
• Empathetic communication with patients and families during crises, delivering excellent customer service
• Ability to efficiently manage multiple changing priorities in an organized fashion
• Proficient data entry, numeric accuracy, typing speed, and computer navigation
• Familiarity with basic computer applications, including Microsoft Office suite

Belonging Statement

We promote an inclusive environment where everyone feels welcomed, cared for, and supported.

Qualifications

• Minimum education: High School Diploma or GED equivalent
• Experience level: Less than one year of relevant experience