Admissions Manager

About the Role

Dulwich College (Singapore) is seeking a seasoned, analytically-driven, and customer-oriented Admissions Manager to oversee the daily functions of the Admissions Office. This strategic role involves managing the entire admissions process from initial inquiry through enrollment and transition to academic teams, while leading a team dedicated to delivering exceptional service. The Admissions Manager is responsible for maintaining accurate admissions data, generating insightful reports, and optimizing processes to align with the College's objectives.

Key Responsibilities

• Manage the collection, cleansing, and analysis of admissions data across various platforms to ensure accuracy and relevance.
• Develop regular dashboards and reports for senior leadership illustrating pipeline status, conversion rates, capacity utilization, and important performance metrics.
• Create enrollment forecasts and scenario models grounded in historical trends, cohort analytics, and market insights.
• Translate data insights into clear recommendations aimed at enhancing conversion rates and improving the admissions experience.
• Serve as the primary system administrator for OpenApply and its integration with iSAMS and other institutional systems, ensuring optimal configuration, user permissions, automations, and audit trails.
• Collaborate with IT and data teams to improve data quality and streamline workflow efficiency.
• Lead user acceptance testing for system upgrades and maintain comprehensive training materials and documentation.
• Supervise all phases of the admissions journey including inquiries, applications, assessments, offers, acceptances, and onboarding of students.
• Establish and enforce service-level benchmarks to provide timely and personalized interactions with prospective families.
• Organize and oversee school tours, open houses, assessments, and special events related to admissions.
• Work closely with academic personnel on placement decisions and student handovers.
• Manage the student withdrawal process with precision and sensitivity.
• Conduct continuous market and competitor research to identify new trends and parental expectations, and produce insightful briefs for marketing and strategic planning.
• Lead, mentor, and manage the Admissions Officers team including coaching, performance management, and workload distribution to ensure operational excellence.
• Maintain a collaborative, values-driven, and service-oriented team culture.
• Ensure compliance with PDPA, privacy, safeguarding policies, and maintain risk registers and mitigation strategies concerning data, systems, and processes.
• Adhere to safeguarding standards and promote safer recruitment practices consistently.

Required Qualifications and Skills

• Possession of a degree or equivalent qualification; additional training in data analytics, information management, or CRM administration is advantageous.
• Demonstrated experience in admissions, enrollment management, or data-heavy operations.
• High proficiency with admissions or CRM software, particularly OpenApply and iSAMS.
• Strong analytical capabilities including creating dashboards (Excel, Power BI) and experience with forecasting methods.
• Proven ability to manage teams and refine operational processes.
• Excellent interpersonal and communication skills, capable of engaging with an international and diverse family base.
• Customer service-oriented with meticulous attention to detail and ability to perform under pressure.
• Well-organized and capable of managing multiple priorities effectively.
• A proactive, innovative mindset focused on enhancing efficiency and user experience.

Equity, Diversity, and Inclusion Commitment

The College embraces diversity in all forms across its workforce, policies, and culture, recognizing that diverse backgrounds enrich ideas and perspectives. Discriminatory behavior on any grounds such as race, gender, disability, nationality, religion, family status, sexual orientation, age, or socioeconomic background is not tolerated. The environment is designed to be inclusive and supportive, ensuring everyone feels valued and empowered to contribute freely.

Safeguarding Policy

Dulwich College (Singapore) prioritizes the protection and welfare of all students and expects all applicants to uphold this commitment. Recruitment practices are aligned with best standards, including thorough identity verification, criminal and social media checks, reference verification, and a comprehensive interview process.

Registration

PEI Registration Number: 201027137D. Registration valid from 09 January 2024 to 08 January 2028.