Assistant Manager - Learning and Development (Retail)

Job Overview

The Assistant Manager of Learning and Development plays a critical role in creating, implementing, and overseeing training programs tailored to enhance the capabilities within the retail organization. The position aims to boost employee performance, enrich customer service quality, bolster leadership skills, expand product knowledge, and improve operational efficiency through well-structured educational initiatives.

Key Responsibilities

• Regularly assess training requirements across retail outlets and corporate departments.
• Collaborate with business unit leaders and store managers to identify skill gaps and areas for development.
• Evaluate performance data, customer insights, and operational key indicators to prioritize learning needs.
• Develop comprehensive training materials, modules, facilitator manuals, and evaluation tools.
• Maintain and enhance onboarding programs for newly hired staff.
• Create training content focusing on customer service excellence, retail sales strategies, product familiarity, operational processes, leadership development, compliance policies, and digital systems.
• Deliver training sessions in various formats including classroom-based, virtual, and hands-on approaches.
• Lead induction and orientation sessions for new team members.
• Organize and conduct leadership workshops for supervisors and store management personnel.
• Manage relationships with external instructors and training providers as necessary.
• Initiate programs aimed at improving sales results and elevating customer satisfaction.
• Support retail teams to achieve operational standards through targeted learning activities.
• Establish succession planning and talent growth initiatives for employees with high potential.
• Provide coaching and mentorship to retail staff and managers.

Candidate Requirements

• A professional background spanning 5 to 8 years in Learning and Development, Training, or Talent Growth.
• At least 2 to 3 years experience in assistant management or supervisory roles.
• Experience within industries such as retail, luxury retail, fashion, consumer electronics, eyewear, fast-moving consumer goods (FMCG), or hospitality is highly advantageous.