Brand Designer

About Decagon

Decagon is a premier conversational AI platform that empowers brands to provide customized, concierge-level customer experiences. Our technology supports major enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas by deploying AI agents that create personalized, satisfying interactions across multiple channels, including voice, chat, email, and SMS.

We are dedicated to redefining customer engagement—from reducing support wait times to enriching conversations and fostering stronger relationships. Supported by esteemed investors such as a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, we focus on innovation and excellence. As a company that values collaboration and speed, we operate from an office environment guided by our core principles: Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle.

About The Team

The Brand Design team at Decagon is responsible for shaping the company’s visual identity and public perception. Our goal is to translate complex technology into clear, confident branding across campaigns, digital content, websites, and key brand moments. We prioritize design excellence, storytelling, cohesion, and brand growth into new areas while reinforcing core messaging. Designers here thrive in a fast-paced environment with a strong sense of ownership and collective ambition.

Role Overview

As a Brand Designer, you will be central to how Decagon visually communicates its brand—crafting narrative, distinguishing the company, and guiding brand evolution as we grow. You will engage with marketing-led branding initiatives that shape public perception and fuel growth, delivering foundational brand work and high-profile projects. This role is suited for designers passionate about storytelling, energised by fast-moving settings, and motivated to thoughtfully build a brand beyond simply delivering assets.

Key Responsibilities

• Produce and art direct top-tier brand assets across various platforms such as campaigns, website, sales collateral, videos, events, social media, and internal communications.
• Evolve and broaden Decagon’s brand design system to ensure consistency while exploring innovative visual expressions.
• Participate in brand strategy and messaging development, converting these concepts into compelling visual designs.
• Apply systems thinking with meticulous attention to detail in developing layouts, concepts, and executions.
• Adapt quickly to feedback across multiple projects, balancing rapid iteration with high polish.
• Introduce creative inspiration and references that elevate Decagon’s brand distinctiveness.
• Uphold quality and consistency among all brand touchpoints.

Qualifications and Experience

• 4 to 6 years of experience in brand design, art direction, and marketing-driven creative roles.
• A portfolio showing strong visual taste, storytelling ability, and strategic brand thinking.
• Expertise in Figma and Adobe Creative Suite, with curiosity about AI design tools and models.
• Experience designing for marketing channels including websites, campaigns, presentations, events, and content.
• Solid fundamentals in typography, layout, color theory, and visual hierarchy.
• Capability to interpret briefs and deliver thoughtful, brand-aligned creative work.
• Comfort working in dynamic environments with changing priorities and fast timelines.

Preferred Skills

• An interest in technology and AI-focused companies (direct AI experience not mandatory).
• Some ability in filming and editing content for social media is desirable.

Employee Benefits

• Flexible vacation policy (in line with local laws; UK employees receive 25 days statutory leave).
• Comprehensive Medical, Dental, and Vision insurance for employees and their families.
• Life Insurance and Disability coverage.
• Retirement plans such as 401K or pension schemes.
• Parental leave options.
• Fertility and family-building support through Carrot.
• Daily office lunches and snacks for employee wellbeing.

Benefits details vary by location and are subject to change according to company policies.

Compensation

The salary range for this full-time position is $160,000 to $200,000 per year.