Claims Resolution Associate

About the Role

Join Allstate as a Claims Resolution Associate to make a meaningful impact by assisting customers through the claims process. You will be part of a supportive, collaborative team leveraging advanced tools and technology to deliver exceptional service and guide customers through challenging insurance claims with care and assurance.

Key Responsibilities

• Be a primary contact for customers with questions about ongoing claims, fostering trust and rapport through compassionate service.
• Manage a large volume of inbound and outbound calls predominantly over the phone in a dynamic call center setting.
• Provide timely updates on claim statuses, resolve inquiries, and meticulously document all customer interactions.
• Coordinate communications with customers, vendors, repair shops, rental agencies, and other involved parties to collect or share information.
• Support claim-related tasks including payment processing, scheduling inspections, arranging rental vehicles, and addressing complex claim issues.
• Navigate multiple systems and online platforms to efficiently assist customers throughout their claim journeys.

Work Schedule

• Operating hours are Monday through Friday from 7:00 AM to 9:00 PM CT, and Saturdays from 7:00 AM to 5:00 PM CT.
• Schedule assignments may begin as early as 7:00 AM or as late as 1:00 PM CT, with a mandatory commitment to one Saturday workday each week.
• Training occurs Monday to Friday, 9:00 AM to 5:45 PM CT; planned time off during initial five weeks of training is not permitted.

Required Qualifications

• Preferred minimum of one year experience in customer service roles.
• Ability to perform efficiently in a fast-paced, high-volume environment while juggling various priorities.
• Strong communication, organizational aptitude, and problem-solving abilities.
• Empathetic, optimistic, and customer-focused attitude.
• Comfortable with navigating technology and multiple software applications.
• Independent work capability combined with effective teamwork skills.
• Note: This role is not available in California, Alaska, Hawaii, or Puerto Rico.

Compensation & Benefits

• Starting wage of $18.00 per hour.
• Included paid training.
• Comprehensive medical, dental, and vision coverage commencing on day one.
• Company equipment provided: laptop, dual monitors, headset, keyboard, and mouse.
• Competitive paid time off policy.
• Tuition reimbursement programs.
• 401(k) plan with company match and pension options.
• Volunteer opportunities along with matching donations.
• Remote employees receive monthly internet connectivity reimbursements; minimum internet speeds required are 50 Mbps download and 5 Mbps upload.

Additional Requirements

• Reliable high-speed internet connection and modem mandatory.
• Must maintain a dedicated, distraction-free workspace suitable for remote work.
• Background investigation required for selected candidates.
• Allstate is an equal opportunity employer committed to non-discriminatory hiring practices.

Policy Notes

Allstate supports veterans and prohibits employment discrimination based on various protected characteristics. Work location restrictions and labor ordinances compliance apply.