Community Manager

About Coolr

Coolr is a dynamic independent social media agency composed of creative professionals, social media experts, content creators, and cultural influencers. Known for collaborating with renowned brands such as Burger King, Lidl, and Harvest Snaps, Coolr's mission is to become the leading social media agency globally, expanding their reach across the US, UK, and beyond by 2026.

Role Overview

The Community Manager will focus on actively engaging with trending content across major social platforms, particularly TikTok and Instagram. This role involves positioning the brand within relevant social conversations extending beyond their owned channels, with a keen emphasis on cultural relevance and current trends.

Key Responsibilities

• Proactively engage by commenting on trending posts, mainly on TikTok.
• Conduct daily monitoring for brand-centric content and keywords to uncover interactive opportunities, including active campaigns.
• Track and interact with user-generated content and influencer posts.
• Share relevant TikTok material to boost community involvement and reach.
• Adapt keyword monitoring based on ongoing marketing efforts and brand sponsorships.
• Perform daily content audits to identify real-time engagement moments.
• Collaborate closely with the social creative team to redistribute approved user content on Instagram Stories.
• Capitalize on viral trends and discussions to maintain strong cultural resonance for the brand.
• Listen and monitor social platforms for emerging issues such as negative sentiment or risks, escalating concerns promptly to internal teams.

Candidate Profile

• Authentic enthusiasm for social media, with comprehensive knowledge of TikTok and Instagram trends, culture, and appropriate tone.
• Proven background in community management, preferably within a fast-moving agency setting.
• Excellent storytelling and copywriting abilities to develop engaging, timely content relevant to diverse audiences.
• Strong communication skills, meticulous attention to detail, and flair for crafting personality-rich writing.
• Adept at managing multiple client voices and tailoring tone specific to each platform.

Benefits and Culture

• Competitive salary range from $80,000 to $95,000, reflecting experience and internal company standards.
• Flexible hybrid working model: three days on-site at the office and two days remote.
• Generous paid time off including 20 vacation days plus all U.S. Federal holidays.
• Birthday leave: an additional day off to celebrate your birthday.
• Wellbeing day off plus a $50 voucher to support personal wellness.
• Private healthcare coverage and technology benefit schemes.
• Weekly social events to foster team connection and camaraderie.

Coolr embodies a supportive and inclusive team environment where every member is encouraged to strive for excellence, step outside comfort zones, and fully realize their potential. The agency places a strong emphasis on diversity, equity, and inclusion, fostering a safe workplace that encourages authenticity, creativity, and innovation to drive their goal of becoming the top social agency globally.