Computer Repair Technician

Company Overview

NerdsToGo is a rapidly expanding company specializing in providing technology support to home users and small businesses. Their services cover a broad array of devices and systems, including computers, mobile devices, printers, networks, internet connections, and cybersecurity.

Job Summary

The role involves configuring, installing, and upgrading desktop computers and software, performing technology audits, supporting various operating systems such as Mac OS and Windows, and monitoring business systems remotely. Candidates should possess robust field service experience, strong technical expertise, excellent communication abilities, and a customer-focused attitude.

Key Responsibilities

• Providing on-site technical support for Windows and Apple computers.
• Delivering hardware upgrade solutions and offering remote monitoring services to residential and business clients.
• Installing and maintaining wired and wireless networks including LAN and WAN.
• Facilitating data recovery and implementing measures to prevent data loss.
• Removing viruses, spyware, and adware to protect computer security.
• Enhancing overall computer security.
• Diagnosing and repairing hardware and software faults.
• Performing system repairs and upgrades.
• Installing and upgrading software applications.
• Providing personalized one-on-one technology training for clients.

Qualifications and Experience

• Between two to five years of hands-on experience with Windows operating systems (Windows 7, 8, 10) and networking within home and business settings.
• Comprehensive knowledge of troubleshooting and repairing both hardware and software issues.
• Familiarity with network troubleshooting, wiring practices, and certifications such as Network+ or MCSE is preferred.
• Proficient in managing peer-to-peer and client-server network setups and their troubleshooting.
• Possess a professional demeanour, high energy levels, and a strong customer service ethic.
• Must hold a valid driver’s license with a clean driving record.
• Willingness to undergo a mandatory background check.

Compensation and Benefits

• Competitive hourly pay ranging from $13 to $15.
• Positive and supportive workplace culture.
• Access to company-branded vehicles for service calls.
• Opportunity to be part of a dynamic and expanding brand.

Additional Information

NerdsToGo franchisees independently manage hiring and operations. Interested applicants' inquiries and applications are directed to the franchise owner, not corporate headquarters. The company is dedicated to offering fast, friendly, and expert IT solutions across a wide range of consumer electronics and computing devices. Candidates passionate about technology and client service will find this role rewarding and growth-oriented.