Dining Services Team Leader

Overview

The Dining Services Team Leader will manage daily operations of multiple café outlets, ensuring high standards of service and hygiene according to HACCP guidelines. This role involves maintaining beverage security, controlling stock levels, and recommending promotional strategies to enhance food and beverage outlets.

Key Responsibilities

• Train staff to uphold service quality and cleanliness in line with HACCP standards.
• Supervise service operations and engage with guests to meet their needs effectively.
• Maintain beverage security and ensure minimum stock levels are consistently achieved.
• Coordinate with departments to ensure seamless operational flow.
• Inspect facilities for cleanliness and proper arrangement of dining areas.
• Discuss operational challenges and provide suggestions for outlet promotions to management.
• Train staff on safety protocols, standard operating procedures (SOP), critical control points (CCP), and hygiene.
• Ensure adequate staffing at service lines and manage portion control.
• Maintain dining furniture, linens, glassware, crockery, cutlery, and menus to meet standards.
• Monitor staff grooming standards including clean-shaven or neatly trimmed hair and beards.
• Conduct regular inventory audits of dining supplies and report to management.
• Coordinate with the Cafeteria Manager on cleanliness and maintenance of equipment.
• Provide hands-on support during busy periods to ensure quality, prompt food service.

Qualifications and Experience

• University degree plus at least 1 year of relevant supervisory experience, or High School certification with at least 2 years of related experience.
• Previous supervisory experience in hotel or restaurant settings.
• Proficiency in spoken and written English.
• Strong managerial capabilities including delegating tasks, directing staff, and workflow management.
• Computer literacy; familiarity with POS systems preferred.

About Qatar Airways Group

Qatar Airways Group has evolved from a modest fleet of four aircraft to an international network spanning twelve diverse business sectors. Committed to excellence and innovation, the company offers exceptional growth opportunities and a dynamic workplace culture where ambition is limitless. Employees are encouraged to contribute their ideas and take part in shaping an extraordinary future as part of a global community.