Front Store Supervisor

About the Role

Become part of a community-focused, locally operated store delivering health, beauty, and convenience services. This position places the customer experience at its core, overseeing the front store customer service operations.

Key Responsibilities

• Manage customer service functions including cashier activities and merchandising within the store.
• Ensure cashier and merchandising staff adhere to all company policies and operational procedures.
• Provide comprehensive training, ongoing guidance, and instruction to cashiers and merchandisers.
• Implement loss prevention policies rigorously, including daily management of cash office inventory, cashier tracking, and PC Optimum procedures.
• Maintain proper store image by ensuring employees comply with the Uniform Policy.
• Address customer inquiries regarding product locations, rainchecks, refunds, exchanges, and resolve issues following established protocols.
• Promote and encourage customer participation in the Customer Satisfaction Index (CSI) Survey.
• Ensure shelves are tidy, organized, and stock is rotated correctly, as well as set up and take down product displays as directed by management.
• Maintain housekeeping standards and overall store appearance.
• Adhere to all health and safety guidelines and store policies.
• Perform clerical and banking duties as required, including acting as a cashier when necessary.

Required Skills and Qualifications

• Strong planning, judgement, and decision-making capabilities.
• Ability to think independently and effectively organize store operations.
• Competent problem-solving skills essential for ensuring customer satisfaction.
• Computer literacy with efficient time management and organizational skills.
• Familiarity with relevant products and supplies in retail.

Additional Information

Each Shoppers Drug Mart store is locally owned, providing the advantage of working under an associate-owner with support from a national brand. Benefits include a purchase discount program, flexible scheduling, competitive wages, and access to online professional development through the company's Academy platform.

The organization values embracing Canada's diversity to better serve communities and reflects this in staffing, product offerings, and store culture. Accommodations are available for applicants with disabilities upon request.

Compliance with all legal requirements and the company's Code of Conduct is mandatory.

Compensation

The hourly wage range for this position is $16.75 to $18.75. Actual pay may vary depending on a candidate's experience, knowledge, and regional location.

This job posting represents an existing vacancy. Artificial intelligence tools may be used in the screening and selection process.