Head of Network Performance & Optimisation

About Mitre 10

Mitre 10 has been integral to New Zealand's home improvement scene since 1974, inspiring Kiwis to better their homes, gardens, and workplaces with a wide trade and retail offering. Currently undergoing a significant business transformation, the company is enhancing how it optimizes and expands its retail network.

Role Overview

We seek a commercially savvy Head of Network Performance & Economics to lead a vital function tasked with maximizing the productivity, profitability, and overall performance of our retail outlets across stores, channels, and locations. Reporting directly to the Chief Retail & Network Performance Officer, this role demands insight, analysis, and strategic direction to inform investments, optimizations, growth, and evolution of our network. You will work at the convergence of retail operations, financial oversight, and commercial strategy to ensure the company's multichannel network achieves outstanding customer experiences while operating efficiently and sustainably.

Key Responsibilities

• Develop and manage the performance framework for the retail network covering sales, margins, productivity, conversion rates, and cost-to-serve metrics.
• Create and maintain network economic models, including assessments of store profitability, catchment area studies, and ROI analyses.
• Analyze performance variation across stores, formats, and channels to uncover opportunities for improvement and growth.
• Design frameworks to segment stores and define their roles within the wider network.
• Lead initiatives aimed at increasing store productivity, operational efficiency, and overall profitability.
• Manage forecasting and demand modeling activities to aid network planning and resource distribution.
• Collaborate closely with supply chain and digital teams to enhance omnichannel fulfillment and customer experience.
• Set up benchmarks and reporting structures that support data-driven decision-making processes.
• Build and lead a high-caliber team focused on performance analytics, management, and network optimization.

Candidate Profile

• Proven leadership experience in retail network performance, store operations analytics, commercial finance, or a similar domain.
• Deep knowledge of store profitability modeling, cost-to-serve evaluations, and ROI calculations.
• Hands-on experience with network planning, catchment analysis, site optimization, and footprint strategy formulation.
• Strong grasp of key retail performance drivers, including sales productivity, conversion metrics, labor efficiency, and basket size.
• Expertise in forecasting, scenario-based modeling, and strategic business planning.
• Understanding of omnichannel retail operations and fulfillment cost dynamics.
• Exceptional stakeholder management and influencing skills at senior leadership levels across departments.
• A well-demonstrated ability to deliver measurable gains in productivity, operational efficiency, and profitability.

Employee Benefits

• Exclusive Mitre 10 team member discounts.
• Competitive remuneration package.
• Flexible work arrangements.
• Dedicated birthday leave.
• Life and trauma insurance coverage.
• One additional paid wellness day annually.